Team Lead - Beauty - DFS GALLERIA

(Ref: TL - JD0923)
Purpose & Objective of Role
As the Team Lead, Sales reports to the Product Sales Manager (PSM), this is a key role in the delivery of the DFS' vision of exceptional people delivering exceptional product. They inspire, lead and develop the sales team to deliver a seamless customer experience as exceptional people who are delivering exceptional product, building customer loyalty and relationships while delivering sales and productivity targets.

The Team Lead, Sales proactively coaches and updates the sales team regularly on opportunities for continuous improvement of skills and knowledge. They foster a service environment that empowers and develops a cohesive and focused team that passionately creates unique and memorable, luxury service experiences that builds our brand and customer loyalty and delivers sales.

Primary Job Responsibilities and Duties
Selling and the Customer Experience
Assist the PSM to drive sales: action sales, clearance, promotions, and incentive targets with passion
Work with the PSM on ways to increase and continually improve your team productivity results in Conversion of customers from non-buying to buying; Spend per transaction and Average Units per Sale (AUS)
Observe, coach and react to continually improve the customer experience and team productivity
Manage team visibility on the shop floor for optimal staffing and floor coverage
Work with the PSM to effectively partner with the Platinum Services team and enhance the customer experience
Team & Service Management

Supervise, coach and train the sales team on a daily basis for continual improvement and refinement of sales techniques and product knowledge, and effective translation into customer penetration and staff productivity results
Assist the PSM in sales staff retention, development and job satisfaction levels
Assist in the preparation and delivery performance appraisals providing relevant and specific feedback
Provide feedback on training effectiveness
Product Management

Provide feedback to your PSM to support the development and execution of merchandise strategy including promotions, seasonal buys, etc as required
Maintain a very high standard of product and brand knowledge for the department
Maintain floor presentation to meet or exceed brand and DFS requirements
Assist to set and maintain appropriate Presentation Stock (PS) levels
General

Complete internal reports and participate in various projects as/when required
Communicate with your PSM on relevant store issues
Supervise team compliance with all company policies and procedures, customs regulations, raising any concerns or issues to your PSM
Perform any other duties as requested in a diligent and conscientious manner
Position Requirements

University graduate with minimum of 2 years' in a supervisory role in retail operations, experience in Beauty is preferred
Strong communication skills in English and Mandarin, both verbal and written, knowing other language is an advantage
Strong interpersonal skills, solution based, energetic, team oriented, ability to multi-task, composure under pressure, keen to learn
Sales and service oriented, able to motivate the sales team to deliver exceptional results in sales and customer service
Required to work on rotating shifts, weekends and public holidays
We offer competitive compensation packages including 5-day work week, public holiday off, medical and life insurance, paid sick leave, employee purchase discount, etc. Interested parties please direct your detailed resume stating present & expected salaries, date of availability and contact phone number to:

Talent Acquisition Manager
Talent Management & Administration Department
DFS Hong Kong Ltd.
6/F, Chinachem Golden Plaza
77 Mody Road, Tsimshatsui East
or send email to hr.hkg@dfs.com
[Please quote the Ref. No. on the envelope/subject line of email]
Candidates not notified within one month should consider their application unsuccessful.

Personal data collected is solely for recruitment related purpose and will be treated in strict confidence. Unsuccessful applications will be destroyed within 6 months from the date of application. Applicants have the right to request access to and/or correction of your personal data. Request should be made to our Talent Management Department in writing.