CUSTOMER SERVICES REPRESENTATIVE - APL Co

Key Accountabilities:
Handle booking, rate and services enquiries
Account maintenance and problem solving
Increase customer satisfaction
Liaison and communicate with other departments (local and overseas)
Support streamlining processes and automation enhancements
Actively participate in project promoting teamwork, utilize creativity in group sessions

REQUIREMENTS:
Form 5 or above with 1-2 years working experience in shipping and transportation industry
Have product knowledge including booking procedures, tariffs, documentation, shipping and logistics etc.
Able to develop and maintain positive customer relationship
Able to work independently on assigned tasks
Good telephone manner and strong sense on customer services
Proficiency in written and spoken English & Mandarin
Strong PC skills including Microsoft Word, Excel and PowerPoint

We offer an attractive compensation & benefits package including guaranteed and variable bonuses, comprehensive benefits programs and tax effective scheme to the right candidate. Please apply with full resume, expected salary and contact phone number to: Manager, Human Resources, APL Co. Pte Ltd, 16/F Wharf T&T Centre, 7 Canton Road, TST, Kowloon or apply by email to hkghr@apl.com .

Customer Service Coordinator - KUEHNE NAGEL Group

(Ref: JB-0608)
Responsibilities
Provide customer service to clients for airfreight shipments and answer general enquiries
Responsible for daily booking acceptance
Verify the correctness of Shipper’s Letter of Instructions
Handle data entry into internal systems

Requirements
F.5 graduate or above
1 - 2 years relevant experience, preferably in airfreight industry
Good command of spoken and written English and Mandarin
Good PC skills, especially Excel
Able to work in a team and share responsibilities

Interested parties, please write your applied position and our reference no. on the subject of your application with detailed resume and expected salary to the Human Resources Manager via fax 2823 4381 or email knhkg.hr@kuehne-nagel.com .

"Personal data provided by job applications will be used for recruitment purpose only

CUSTOMER SERVICES REPRESENTATIVE - APL Co

KEY ACCOUNTABILITIES:
Handle booking, rate and services enquiries
Identify and determine resolution of customer problems
Account maintenance and problem solving
Increase customer satisfaction
Liaison and communicate with other departments (local and overseas)
Provide training and coaching to new team members
Support streamlining processes and automation enhancements
Actively participate in project promoting teamwork, utilize creativity in group sessions

REQUIREMENTS:
Form 5 or above with 3-4 years working experience in shipping and transportation industry
Good product knowledge including booking procedures, tariffs, documentation, shipping and logistics etc.
Able to develop and maintain positive customer relationship
Able to manage well and work independently on assigned tasks
Good telephone manner and strong sense on customer services
Proficiency in written and spoken English & Mandarin
Strong PC skills including Microsoft Word, Excel and PowerPoint

We offer an attractive compensation & benefits package including guaranteed and variable bonuses, comprehensive benefits programs and tax effective scheme to the right candidate. Please apply with full resume, expected salary and contact phone number to: Senior Manager, Human Resources, APL Co. Pte Ltd, 16/F Wharf T&T Centre, 7 Canton Road, TST, Kowloon or apply by email to hkghr@apl.com .

Information provided will be treated in strict confidence and only be used for recruitment related purposes. Only short listed candidates will be notified.

Senior Customer Quality Manager - Nypro Hong Kong

Responsibilities
Manages and organizes Customer Quality activities across Mexico, Hungary and other EMS locations
Commits to understand customer’s requirements by conducting regular meetings with them
Helps deploy quality system to identify and monitors corrective actions through analyses with data reports regarding to the customer’s criteria
Initiates to improve the quality system elements with continuous efforts along with the processes
Plays a key role in motivating the working parties striving for complete customer satisfaction through sharing relevant customer’s information

Requirements
Degree in Engineering or Quality, or equivalent
Minimum 8 years’ experience in the Quality Engineering/Assurance field, with 3 years in management capacity
Exposures in plastic molding industry and / or multinational manufacturing environment be highly preferred
Strong communication skill in English, Mandarin would be added
Good presentation skills and with initiatives
Be a good team player

Interested candidates may visit our web-sites at: www.nypro.com and www.radiuspd.com for company information.

We offer competitive package, MPF and medical insurance schemes. Interested parties please send full resume with present and expected salary to HR Department, 4/F, 22-28 Cheung Tat Road, Tsing Yi, NT OR email to nyprohk@nyprochina.com

All information gathered will be solely for employment-related purpose.

Temporary Customer Development Representative - Swire Coca-Cola HK

(Ref: TCDR)
Responsible for stock checking at specific supermarkets and convenience stores

Requirements
Form 5 or above
At least 1-year working experience
Good interpersonal and communication skills
Valid private car driving license preferred
Employment initially on a contract base and renewed subject to satisfactory performance

Please apply with full resume and availability to: The Human Resources Manager, Swire Beverages Ltd., 17-19 Yuen Shun Circuit, Siu Lek Yuen, Shatin, or via e-mail to resumehk@swirebev.com . Please quote the reference number.

Personal data provided are treated in strictest confidence and for recruitment purposes only. All information will be destroyed after the process completed.

Customer Service Officer - Consumer Loans - Wing Hang Bank

(Ref: KC/WHC-CSO/JDB)
Responsibilities
Process personal loan and other consumer loans applications
Assist in credit approval and credit review
Assist in branch marketing activities

Requirements
Higher Diploma or above
Minimum 3 years' relevant experience in financial industry
Excellent interpersonal and communication skills
Good PC skills, fast and accurate typing
Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen's Road Central, Hong Kong or by fax to 2851 3798 or via email to whbhrd@whbhk.com . Please quote the reference.

Personal data collected will be used for recruitment purpose only. For more information, please visit our website: http://www.whbhk.com.

Customer Service Representatives - Hong Kong's Octopus

(Ref: OCL/OPS/2010-030)
Key Responsibilities
Handle customer enquiries and complaints on Octopus Cards products and Octopus Rewards program through hotline
Make outbound calls to customers
Handle written complaints
Perform general clerical support to the customer service team

Requirements
Form 5 graduate with 1 year call centre experiences, preferably with banking and credit card product knowledge
Customer-oriented with excellent communication and inter-personal skills
Familiar with various MS Office applications including Word, Excel and Chinese Word Processing
Good command of spoken and written English and Chinese is a must
Must be fluent in Putonghua
We offer successful candidates an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by e-mail: recruit@octopus.com.hk

Visit our web site: http://www.octopus.com.hk

Personal data collected will be used for recruitment purpose only. If you are not contacted within six weeks may consider your application unsuccessful. Our Company will retain your application for a maximum of one year.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees' ability and internal/ external relativities.

Customer Service Representatives - Hong Kong's Octopus

(Ref: OCL/OPS/2010-030)
Key Responsibilities
Handle customer enquiries and complaints on Octopus Cards products and Octopus Rewards program through hotline
Make outbound calls to customers
Handle written complaints
Perform general clerical support to the customer service team

Requirements
Form 5 graduate with 1 year call centre experiences, preferably with banking and credit card product knowledge
Customer-oriented with excellent communication and inter-personal skills
Familiar with various MS Office applications including Word, Excel and Chinese Word Processing
Good command of spoken and written English and Chinese is a must
Must be fluent in Putonghua
We offer successful candidates an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by e-mail: recruit@octopus.com.hk

Visit our web site: http://www.octopus.com.hk

Personal data collected will be used for recruitment purpose only. If you are not contacted within six weeks may consider your application unsuccessful. Our Company will retain your application for a maximum of one year.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees' ability and internal/ external relativities.

Customer Service Coordinator - Airfreight Key Accounts - KUEHNE - NAGEL Group

(Ref: CP-KEY-1204)
Responsibilities
Handling and coordination of shipments together with operations teams as well as oversea offices
Prepare internal shipping guidelines and update internal system
Monitoring of shipment up-lift performance
Handling of general / rate enquiries from key account customers, their vendors and suppliers

Requirements
Form 7 or above
Minimum 2 years relevant experience in airfreight industry
Good telephone manner and communication skills
Sensitive to customer and business needs
Good command of spoken English, Chinese and Mandarin

Interested parties, please write your applied position and our reference no. on the subject of your application with detailed CV to the Human Resources Manager via fax 2823 4381 or email knhkg.hr@kuehne-nagel.com

"Personal data provided by job applications will be used for recruitment purpose only "

Assistant Material Merchandiser - Triumph

Job descriptions
Follow up material issuing
Maintenance of sample cards and price cards (legacy)
Unpack receiving parcel, distribute material and document filing
Liaise with supplier for quotation, lead time and capacity
Arrange material test with quality department & warehouse and arrange the replacement with suppliers

Job requirements
F.5 or above with Maths, Chinese and English (Syllabus B) passed in HKCEE
Minimum 2 years warehouse working or junior clerk working experience
PC knowledge especially Excel
Patient to routine work

We offer a 5-day week plus an attractive remuneration package and generous fringe benefits to the successful candidates. Interested parties please e-mail full resume with expected salary to tihr.hongkong@triumph.com or fax to 2341 1561 or call 2797 4327 / 2797 4993. Your application will be handled with utmost confidentiality. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance and for the purpose of recruitment only.

Business Support Executive - DHL - Kwai Hing

Role responsibilities
Handle customer's inquiry & communicate with shipper / consignee
Follow overseas routing orders and booking from customers
Convey targeted customers information to operation and sales team
Ensure sales quotations and rates are regularly updated
Handle VIP & SOP accounts; pay courtesy visit if needed

Requirements
Degree or above (Logistics Management, Supply Chain Management or equivalent preferred)
At least 2 years relevant experience in sales and logistics management
Good command of both spoken and written English and Chinese (Cantonese and Mandarin)
PC knowledge in mainframe and software operations (Excel & Word)
Knowledge of shipping is preferred
Pro-active, attentive to figures, good analytical skill
Mature, self-motivated and able to work independently
Energetic, good personality and willing to take on challenges and meet deadline
Overtime work is required

Applications will be treated in strict confidence. Please send application with full particulars of qualifications, experience, current and expected salary by email to dgf_recruit.hk@dhl.com or by post to Human Resources Department, L25 Tower 1, Kowloon Commerce Centre, No. 51 Kwai Cheong Road, Kwai Chung, New Territories, Hong Kong. (Please quote ref. no.)
Please visit us at www.dhl.com

All information provided will be kept confidential and used only for processing applications. Applicants not contacted within six weeks may consider their applications unsuccessful. Applications will be retained for three months. Should there be any vacancies in our associate companies during the period, applications will be passed onto them for consideration of employment. Applicants may request to review their personal data through dgf_recruit.hk@dhl.com
All data collected will be used for recruitment related purposes only.

Senior Consultant - Process Management Division - Hong Kong Productivity Council

(Ref: PMD32S/SC/170410)
Your role
To lead the Mainland Operations Unit of the division and, in the capacity of WFOE CEO, manage HKPC's subsidiaries on the Mainland
To formulate business and marketing strategies for the continual growth of HKPC's business in the Mainland
To develop integrated services for the needs of the Mainland market
To receive visitors from the Mainland or elsewhere concerning Mainland business
To lead and participate in project delivery for the Unit or WFOEs as and when required

Our expectations
Minimum requirement is Bachelor Degree with 6 years post degree relevant experience or PhD / Doctorate / Master Degree with 5 years post degree relevant experience
Degree or equivalent in Engineering, Management or Business with at least 6 years' hands-on industrial or managerial experience, preferably with substantial mainland China and manufacturing industry exposure
Strong leadership and business sense, self-motivated, and excellent communication and presentation skills
Willing to travel frequently to Mainland
Good command of both written and spoken English and Chinese, including Putonghua
Applicants with less experience will be considered for lower rank. A higher competitive salary commensurate with academic qualification and years of experience will be offered. Applicants should send application, together with a detailed resume, salary expected and contact telephone number by fax to 2788 6259, or by email to corp-hr@hkpc.org (quoting the reference number on the subject heading), or by mail to "The Corporate Human Resources, Hong Kong Productivity Council, HKPC Building, 78 Tat Chee Avenue, Yau Yat Chuen, Kowloon, Hong Kong". (quoting the reference number on the envelope on or before 3 May 2010). Late application will not be considered.

Applications not quoting reference number will lead to late processing.
Personal data collected will be used for recruitment purpose only. Candidates not invited for interviews within 6 weeks may consider their applications unsuccessful and the applications will be destroyed by HKPC within 6 months.
Partnership for Productivity

For details of HKPC, please refer to http://www.hkpc.org

Helpdesk Officer - The Dairy Farm Company

(Ref: DFHO/JDB03)
The Job
Attend the helpdesk calls and take action according to the helpdesk escalation procedures
Sort out problem over the phone and perform problem logging
Gather and handle all service requests from users
Compose services level statistics report on regular basis
Prepare and consolidate system performance or utilization statistics for the management and users' review
Prepare memos for internal communications
Keep track on the logged helpdesk problem status
Administrate stores'IT asset management
Update and maintain the store equipment list
Manage and schedule installation, refurbishments, disconnection and stores closure of IT asset
Arrange IT asset delivery between warehouse and stores
Prepare, handle and process Purchase Order & Invoice of stores
Organise and handle the reconfiguration & repairing of different electronic devices in stores
Follow, maintain and assist the implementation of ISO 9001, ISO 20000 & ISO 27001 in the department

The Person
Form 5 or above with 2-3 years of working experience in retail industry
Good command of spoken / written English & Chinese, fluent in Mandarin would be an advantage
Excellent telephone manner
Strong interpersonal & communication skills
Familiar with store operations and procedures
Good numerical sense and basic Accounting knowledge
Proactive and outgoing with capability to work under pressure
Patient to listen and willing to learn
Well versed in MS Office, including Excel, Access and Windows XP, Chinese word processing
Shift duty is required
Competitive remuneration package will be offered. Please send your resume quoting our reference number to: The Recruitment Centre, 8/F Saxon Tower, No. 7 Cheung Shun Street, Lai Chi Kok, Kowloon, Hong Kong. Alternatively, you may email to recruitment@dairy-farm.com.hk, quoting the reference number under the subject box (in rich text format only).

For details of Dairy Farm, please visit our website http://www.dairyfarmgroup.com

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purpose only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications for a maximum period of 12 months after the selection process is finalized. A copy of our Personal Information Collection Statement can be provided upon request by contacting Human Resources Department at the above email address or by visiting our company website.

Applicants not hearing from us within six weeks may consider their application filed for future reference.

Customer Services Assistant - The Great Eagle Group of Companies

(Ref: GEP/LP/CSA/20100323J)
Responsibilities
To provide high quality customer services at counters in our shopping mall
To assist in promotional events and redemption programs
To handle customers' enquiries & requests

Requirements
Form 5 or above
1 year's customer service experience, preferably in shopping mall or hospitality industry
Responsible, pleasant personality and self-motivated
Customer-oriented with good communication and interpersonal skills
Proficiency in MS Office Application
Good command of both spoken and written English and Chinese; fluent Putonghua is an advantage
Willing to work on shift
Working Location: Langham Place, Mongkok

Attractive remuneration package and opportunities for career advancement will be offered to the right candidate. Interested parties please send full resume with available date, present and expected salary to The Human Resources Department, 33/F., Great Eagle Centre, 23 Harbour Road, Wanchai, Hong Kong or e-mail to jobapply@greateagle.com.hk. (Please quote the reference no. on the envelope and the covering letter.)

(All information collected will be used for recruitment purpose only.)

Distribution Supervisor - Mannings

(Ref :MODS/JDB02)
The Job
Assist Warehouse and Distribution Manager to manage the distribution operations to provide cost effective and efficient delivery service from ATL to stores
Administer daily route planning for the delivery and manage resources, including trucks, drivers and distribution assistants to perform the distribution function
Assist manager to work out the manpower roster according to the following day's volume forecast
Handle all administration works for the responsible shift and communicate with customers for delivery details
Identify potential areas to improve warehouse performance in terms of accuracy & productivity

The Person
Degree or Higher Diploma in Logistics / Supply Chain / Transportation Management or related business field
At least 5 years work experience including 2-3 years in distribution supervisory level
Holder of HKSAR Driving License 1 & 2 is an advantage
Fluent in spoken and written English with good communication skill
Hardworking, good planning & leadership skills with high data sensitivity
Well versed in Access, Excel, PowerPoint and Chinese word processing
Need to be on duty during Public Holidays and require to shift working hour according to the operational needs
Working Location:Berth 3, Kwai Chung Terminal

A competitive remuneration package will be offered. Please send your resume quoting reference to: Recruitment Centre, 8/F, Saxon Tower, No. 7 Cheung Shun Street, Lai Chi Kok, Kowloon. Alternatively, email us on recruitment@dairy-farm.com.hk , quoting the reference under the subject box (in rich text format only).

For details of Dairy Farm, please refer to http://www.dairyfarmgroup.com

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purpose only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications for a maximum period of 12 months after the selection process is finalized. A copy of our Personal Information Collection Statement can be provided upon request by contacting Human Resources Department at the above email address or by visiting our company website.

Applicants not hearing from us within six weeks may consider their application filed for future reference.

Regional Cargo Manager - Ambition

(Ref: SCMP/CA146282)
Client Management & Business Development
Leading International Airline

Our client is a reputable international airline with an already well-established presence in Asia. An opportunity exists for an experienced client management and sales focused individual to join the company as Regional Cargo Manager for North Asia.

Based in Hong Kong and reporting to the International Sales Manager, your prime responsibilities will be to develop annual business plans for the region and deliver the best pricing strategies to clients in order to maximize sales and revenue for the company. Aiming to build strong client loyalty you will closely manage key accounts by developing relationships with senior executives and rectifying service issues and improving operational delivery. This is a people oriented role therefore you should be able to demonstrate strong internal leadership skills as well as excellent external customer services skills.

To qualify, individuals must possess
8+ years'sales/client management experience from the B2B sector
A background from an airline or logistics business is highly preferable
Outstanding relationship building skills with high standards of customer service
A structured, analytical mind set and an ability to develop a business plan independently
Fluent in English and Cantonese; Mandarin is a plus

Contact Connie Au on (852) 3101 3066 or forward your resume in Word format to resume@ambition.com.hk quoting Ref: SCMP/CA146282. www.ambition.com.hk

Customer Relationship Executive - South China Morning Post Publishers

(Ref: NL-CIR-CRE)
Responsibilities
Assist sales and marketing team to achieve outstanding sales performance by providing excellent customer service to newspaper subscribers in circulation division
Required to manage the subscription activities; handle customers' enquiries and complaints; conduct telemarketing sales for newspaper subscription; prepare and analyse the delivery service performance; manage service recovery and monitor the performance of delivery agents

Requirements
Tertiary education or above
Minimum three years of working experience in customer services
Telemarketing experience is preferred
Good command of written and spoken English and Chinese, Fluent Putonghua is essential
Good communication, interpersonal and problem solving skills
Strong in analysing and database management
Computer literate
Self-motivated and able to work under pressure
Work on shift basis (7am to 4 pm, 9 am to 6 pm)
Work in Tai Po; shuttle bus is provided
Interested parties please send curriculum vitae with full career details, salary history, availability and expected salary to the Human Resources Division, Morning Post Centre, 22 Dai Fat Street, Tai Po Industrial Estate, New Territories, Hong Kong or by email to career@scmp.com . Please mark 'Private & Confidential' and quote reference.

Personal data provided by job applicants will be used strictly in accordance with our Personal Information Collection Statement, a copy of which will be provided upon request sent to us at the address indicated above. You may consider your application unsuccessful if you do not hear from us within 4 weeks.

Contract Service Coordinator - BOC Credit Card

(Ref: CSDSC-SC1002)
Responsibilities
Process customers' service request
Monitor loan administration progress
Handle customer enquiries
Monitor the service order process is in good progress and ensure documentation procedure is in good order
Liaise with various departments for workflow enhancement

Requirements
University graduate or above
Minimum of 3 year's relevant experience, exposure in banking / credit card / loan business is an advantage
Good communication and interpersonal skill
Proficient in English & Chinese word processing
Immediate availability preferred
Applicants for the above position must be proficient in spoken and written Chinese (including Mandarin) and English, and be competent in MS Office applications.

Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to recruit@boci.com.hk

Personal Data collected will be used for recruitment purposes only. Applicants who do not hear from us within 4 weeks may consider their applications unsuccessful and their data will be destroyed within 3 months of receipt.

Station Officer - MTR Corporation

(Ref: M10054)
Responsibilities
You will be a multi-skilled member of the Station Operations Team and will perform station duties such as platform supervision and train service recovery, station crowd control and inspection, manning of Customer Service Centre and handing of Automatic Fare Collection equipment, etc. In addition, you will also provide world class customer services in accordance with preset service targets and standards.

Requirement
HKCEE 5 passes with 1-2 years' working experience preferably in customer service related sectors
Good command of spoken and written Chinese and English, preferably be able to communicate in putonghua or other languages
Effective communication skills and be customer-oriented
Willing to perform shift duties on irregular patterns of hours

Applications
You are invited to apply online at http://www.mtr.com.hk/careers or send in your application stating the position you are applying for and relevant reference number either by email to recruit@mtr.com.hk or by mail to the following address on or before 19 February 2010.

Human Resource Management Department
MTR Corporation
G.P.O. Box 9916
Hong Kong

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be destroyed within one year.

Business Consultant - Ricoh Hong Kong

The Job
Provide professional office and document solutions consulting services to corporate clients
Achieve sales target and revenue growth
Implement sales and business development strategies in order to explore new business opportunity and maximize sales prospects
Establish and maintain excellent relationship with potential and existing customers

The Person
Degree holder in business-related discipline, preferably with a MBA qualification
At least 5 years experience in reputable business consulting or IT firms, preferably with professional consulting exposure
Entrepreneurial passion / Strong business acumen
Excellent client servicing, communication and presentation skills is a must
Excellent proven track record in large accounts acquistion
Excellent relationship building ability with senior management or coporate decision makes locally or globally
Able to sell consulting service
Excellent written & spoken English
We offer 5-day work, attractive remuneration package and fringe benefits including medical scheme, annual leave, retirement scheme, staff training and excellent promotion prospects to the right candidates.

Interested parties please forward full resume and contact telephone number to the Human Resources & Administration Division, Ricoh Hong Kong Limited, address and fax number as shown above, or by e-mail to human.resources@ricoh.com.hk .

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.