Customer Service Representatives - Hong Kong's Octopus

(Ref: OCL/OPS/2010-030)
Key Responsibilities
Handle customer enquiries and complaints on Octopus Cards products and Octopus Rewards program through hotline
Make outbound calls to customers
Handle written complaints
Perform general clerical support to the customer service team

Requirements
Form 5 graduate with 1 year call centre experiences, preferably with banking and credit card product knowledge
Customer-oriented with excellent communication and inter-personal skills
Familiar with various MS Office applications including Word, Excel and Chinese Word Processing
Good command of spoken and written English and Chinese is a must
Must be fluent in Putonghua
We offer successful candidates an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by e-mail: recruit@octopus.com.hk

Visit our web site: http://www.octopus.com.hk

Personal data collected will be used for recruitment purpose only. If you are not contacted within six weeks may consider your application unsuccessful. Our Company will retain your application for a maximum of one year.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees' ability and internal/ external relativities.