KEY ACCOUNTABILITIES:
Handle booking, rate and services enquiries
Identify and determine resolution of customer problems
Account maintenance and problem solving
Increase customer satisfaction
Liaison and communicate with other departments (local and overseas)
Provide training and coaching to new team members
Support streamlining processes and automation enhancements
Actively participate in project promoting teamwork, utilize creativity in group sessions
REQUIREMENTS:
Form 5 or above with 3-4 years working experience in shipping and transportation industry
Good product knowledge including booking procedures, tariffs, documentation, shipping and logistics etc.
Able to develop and maintain positive customer relationship
Able to manage well and work independently on assigned tasks
Good telephone manner and strong sense on customer services
Proficiency in written and spoken English & Mandarin
Strong PC skills including Microsoft Word, Excel and PowerPoint
We offer an attractive compensation & benefits package including guaranteed and variable bonuses, comprehensive benefits programs and tax effective scheme to the right candidate. Please apply with full resume, expected salary and contact phone number to: Senior Manager, Human Resources, APL Co. Pte Ltd, 16/F Wharf T&T Centre, 7 Canton Road, TST, Kowloon or apply by email to hkghr@apl.com .
Information provided will be treated in strict confidence and only be used for recruitment related purposes. Only short listed candidates will be notified.
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