Key Accountabilities:
Handle booking, rate and services enquiries
Account maintenance and problem solving
Increase customer satisfaction
Liaison and communicate with other departments (local and overseas)
Support streamlining processes and automation enhancements
Actively participate in project promoting teamwork, utilize creativity in group sessions
REQUIREMENTS:
Form 5 or above with 1-2 years working experience in shipping and transportation industry
Have product knowledge including booking procedures, tariffs, documentation, shipping and logistics etc.
Able to develop and maintain positive customer relationship
Able to work independently on assigned tasks
Good telephone manner and strong sense on customer services
Proficiency in written and spoken English & Mandarin
Strong PC skills including Microsoft Word, Excel and PowerPoint
We offer an attractive compensation & benefits package including guaranteed and variable bonuses, comprehensive benefits programs and tax effective scheme to the right candidate. Please apply with full resume, expected salary and contact phone number to: Manager, Human Resources, APL Co. Pte Ltd, 16/F Wharf T&T Centre, 7 Canton Road, TST, Kowloon or apply by email to hkghr@apl.com .
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