Helpdesk Officer - The Dairy Farm Company

(Ref: DFHO/JDB03)
The Job
Attend the helpdesk calls and take action according to the helpdesk escalation procedures
Sort out problem over the phone and perform problem logging
Gather and handle all service requests from users
Compose services level statistics report on regular basis
Prepare and consolidate system performance or utilization statistics for the management and users' review
Prepare memos for internal communications
Keep track on the logged helpdesk problem status
Administrate stores'IT asset management
Update and maintain the store equipment list
Manage and schedule installation, refurbishments, disconnection and stores closure of IT asset
Arrange IT asset delivery between warehouse and stores
Prepare, handle and process Purchase Order & Invoice of stores
Organise and handle the reconfiguration & repairing of different electronic devices in stores
Follow, maintain and assist the implementation of ISO 9001, ISO 20000 & ISO 27001 in the department

The Person
Form 5 or above with 2-3 years of working experience in retail industry
Good command of spoken / written English & Chinese, fluent in Mandarin would be an advantage
Excellent telephone manner
Strong interpersonal & communication skills
Familiar with store operations and procedures
Good numerical sense and basic Accounting knowledge
Proactive and outgoing with capability to work under pressure
Patient to listen and willing to learn
Well versed in MS Office, including Excel, Access and Windows XP, Chinese word processing
Shift duty is required
Competitive remuneration package will be offered. Please send your resume quoting our reference number to: The Recruitment Centre, 8/F Saxon Tower, No. 7 Cheung Shun Street, Lai Chi Kok, Kowloon, Hong Kong. Alternatively, you may email to recruitment@dairy-farm.com.hk, quoting the reference number under the subject box (in rich text format only).

For details of Dairy Farm, please visit our website http://www.dairyfarmgroup.com

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purpose only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications for a maximum period of 12 months after the selection process is finalized. A copy of our Personal Information Collection Statement can be provided upon request by contacting Human Resources Department at the above email address or by visiting our company website.

Applicants not hearing from us within six weeks may consider their application filed for future reference.