(Ref: NL-CIR-CRE)
Responsibilities
Assist sales and marketing team to achieve outstanding sales performance by providing excellent customer service to newspaper subscribers in circulation division
Required to manage the subscription activities; handle customers' enquiries and complaints; conduct telemarketing sales for newspaper subscription; prepare and analyse the delivery service performance; manage service recovery and monitor the performance of delivery agents
Requirements
Tertiary education or above
Minimum three years of working experience in customer services
Telemarketing experience is preferred
Good command of written and spoken English and Chinese, Fluent Putonghua is essential
Good communication, interpersonal and problem solving skills
Strong in analysing and database management
Computer literate
Self-motivated and able to work under pressure
Work on shift basis (7am to 4 pm, 9 am to 6 pm)
Work in Tai Po; shuttle bus is provided
Interested parties please send curriculum vitae with full career details, salary history, availability and expected salary to the Human Resources Division, Morning Post Centre, 22 Dai Fat Street, Tai Po Industrial Estate, New Territories, Hong Kong or by email to career@scmp.com . Please mark 'Private & Confidential' and quote reference.
Personal data provided by job applicants will be used strictly in accordance with our Personal Information Collection Statement, a copy of which will be provided upon request sent to us at the address indicated above. You may consider your application unsuccessful if you do not hear from us within 4 weeks.
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