The Jobs
Lead a team to carry out Call Centre operations
Handle customer complaints and trouble shooting
Responsible for ensuring quality and adherence to company's service standard
Prepare reports, tracking, analyzing and compile Call Centre statistics
The Persons
Degree holder
5 years working experience in customer service field or Call Centre operation with at least 3 years in supervisory level is a MUST
Strong customer service mind and good communication / problem solving / leadership skills
Fluency in English, Cantonese and Putonghua, both spoken and written
Proficiency in PC skills, analyzing data and presentation
Knowledge on office automation is preferred
We offer 5-day work, attractive remuneration package and fringe benefits including medical scheme, annual leave, retirement scheme, staff training and excellent promotion prospects to the right candidate.
Interested parties please forward full resume and contact telephone number to the Human Resources & Administration Division, Ricoh Hong Kong Limited, 21/F, One Kowloon, 1 Wang Yuen Street, Kowloon Bay, Hong Kong. Tel: (852) 2833 7899 Fax: (852) 2833 7891. http://www.ricoh.com.hk or by e-mail to Ricoh.HR@rhl.ricoh.com .
Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.
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